SALES & REFUNDS

Effective date: April 4th 2019

Returns Policy

If you are not 100% satisfied with your purchase, please feel free to return any item to us within 7 calendar days of receipt. This policy does not refer to items that you may have received damaged, faulty or incorrect.

Kindly note the following:

The actual product Returns Policy

If you are not 100% satisfied with your purchase, please feel free to return any item to us within 4 calendar days of receipt. This policy does not refer to items that you may have received damaged, faulty or incorrect.

Kindly note the following:

  • The actual product needs to be received at FLOW in its original condition
  • The item needs to be received by FLOW within 4 working days
  • If the product’s outer packaging is unsealed, we may charge you a 20% handling fee.
  • Please include your order number or dispatch note inside the returned parcel

Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to FLOW). FLOW cannot accept responsibility for damage occurring before it is delivered to FLOW, or collected by us at the post office, even if this damage was caused by a third party. We would strongly advise against using a only a bubble-envelope – rather use a combination of bubble-wrap, cardboard, layers of paper, etc.

At the time we receive the return we shall automatically credit the amount to your original payment method and will send you an email to let you know we’ve processed your return

 

General Returns

 

FLOW returns department may tell you that they do not believe you have a claim, for example because the warranty period of the goods has expired. In this case we may refuse to replace goods, or refuse to pay a refund.

In addition to our returns policy, the following statutory return situation may apply to you:

 

 

 

If you have any questions about sales and refunds, please contact our Customer Service team using the button below.

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